Second, McAfee wasn't forthcoming with answers, and even initially downplayed the fact that hospitals, police departments, and supermarket chains were affected along with individual consumers. In disastrous situations like this, it's important to communicate clearly with your customers, which McAfee didn't. Not only did Barry McPherson, executive vice president of support and customer service, not publish a blog addressing the problem until mid-afternoon Wednesday, but IT professionals also felt McAfee's attempts to help them were less than professional.
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In December 2009, AV-Test.org, a worldwide operating provider for IT security testing and consultancy services, tested five market-leading enterprise endpoint solutions from Symantec, McAfee, Microsoft, Sophos, and Trend Micro. AV-Test.org tested zero-day attacks actually occurring in the wild by sourcing malicious URLs that had malware associated with them. Products were configured to block or detect the threats at multiple levels, thereby giving each vendor maximum ability to protect against these threats. The testing occurred simultaneously across all vendors’ platforms to ensure no biases during the test runs.
Trend Micro OfficeScan 10, powered by the Smart Protection Network - which includes both web reputation and file reputation capabilities - emerged as the overall winner with a decisive advantage in both exposure layer protection and time to protect. With an overall score at blocking zero-day threats of nearly 66 percent, OfficeScan 10 stands distinctly apart from other products, whose averages ranged from a mere 38 to 59 percent.