3.1. IT Management & Support - Overview

Outsourcing all or part of company's IT management and support functions is a flexible means to provide professional and quality IT services while keeping costs at a controlled manner. Doing so, company executives and IT management can focus on the critical areas of their businesses rather than struggling with the always overcomplicated technology nightmare.

ITOPIA's IT service delivery model is built from extensive experiences and best practices accumulated over the past decades. We offer a number of flexible service models and options to cater for different scenarios and requirements of customer's business environment.

IT Services Service Models

IT Governance

  • Company IT policies and software standards formulation
  • Formulation of security policy, user accounts creation and security control
  • Information & Network Security Audit
  • Business continuity planning

Server / Network Technology

  • Maintenance and monitoring of firewall, e-mail spam filtering, intruder prevention and intruder detection system
  • IT infrastructure and network design
  • Internet access, firewall, IP-phone, e-mail server, surveillance system set-up
  • Data backup procedure, anti-virus, anti-spam, anti-spyware solutions implementation and monitoring

End User Computing

  • Hotline and on-site end user support,
  • Desktop PC hardware, software deployment and management

Our services are delivered under different models in order to cope with today's business scenarios:

  • Managed network services (annual basis) (e.g. manage and maintain multiple sites firewalls, IPS, IDS and VPN Gateway)
  • Project basis – one off lump sum charges based on agreed project scope (e.g. Network infrastructure redesign and implementation)
  • Full time secondment under fixed monthly fee
  • End-user computing services (token basis)